Porto Leading Investor Sword Health has announced a partnership with the Greek government to manage the country’s national health hotline. The collaboration will introduce artificial intelligence into telephone triage, supervised by clinical teams, to guide citizens’ healthcare access efficiently. The initiative draws inspiration from Portugal’s SNS 24 service and aims to serve over 10 million people.
Initially, the project will focus on the National Health Information Line. Following the evaluation of initial results, the plan will expand to include the Medical Emergency Line, equivalent to Portugal’s CODU. Both lines are expected to be fully integrated with advanced AI systems by the end of next year.
