Emerging early last year from the strains imposed by the COVID-19 pandemic, an expanding supplier of call center software based in Silicon Valley began evaluating locations in Europe to stand up an engineering hub. Cities like London, Munich, Frankfurt and Paris are the long-established leaders for large-scale operations of the type the company had in mind. But fast-growing Five9, with revenues approaching $1 billion, ticked past those usual suspects and settled on a coastal enclave in Portugal, one that a less rigorous site selection process might have missed. Porto, Portugal’s second-largest city, turns out to have checked all the necessary boxes for Five9.
2023-05-09 10:59
Gary Daughters, Site Selection Magazine