The research evaluates 13 major vendors in the market and seeks to identify the new elements of an intelligent contact center. In addition to that, the research note examines how companies continue to provide a journey of customer excellence, when facing a transition from traditional offerings to those using Artificial Intelligence.
Altitude Software solutions allow enterprises to create value for their business by placing the customer at the heart of operations. The Altitude Xperience solution suite, available on the cloud as well, is a modular solution that includes AI-based automation and augmentation for a more efficient interaction management and helps companies consolidate their data effectively. The growing number of partners also makes Altitude Software even more present in different sectors, such as financial services, government, health, telecommunications, among others.
The Aragon Research Globe is an evaluation model that graphically represents the analysis of a specific market and its suppliers based on a rigorous study of each vendor according to three dimensions: strategy, performance and reach.
“We believe our designation as an Innovator on the Aragon Research Globe for Intelligent Contact Center is a reflection of our constant investment and commitment to design the solutions that our customers and partners need to stay on the edge of the demand they face in the era of artificial intelligence”, says Alfredo Redondo, CEO from Altitude Software. “By offering a complete cloud-based Contact Center powered by human-virtual blended solutions, we serve the needs of the market to have greater control over service quality, ease of access, more flexibility and scalability and reduced cost, which makes us increasingly competitive in the market”, says the executive.