NewDetail

AICEP
Agência para o Investimento e Comércio Externo de Portugal

CABEÇALHO

Looking at Europe, Estonia, Finland, and Norway are the best countries for digital life abroad — Italy and Germany are the worst.

Over the last years, it has become impossible to imagine a world without digital communication, especially for globally mobile people: staying in touch with loved ones at home, mastering the administrative challenges in a new country, or working remotely as a digital nomad — the digital needs of expats are extremely diverse.

 

In its Digital Life Abroad Report, InterNations, the world’s largest expat community, identifies the best and worst countries to live a connected life. The results, which are based on the annual Expat Insider survey, reveal that Estonia, Finland, Norway, Denmark, and New Zealand excel at offering a digital environment. Expats in these countries are very satisfied with their unrestricted access to online services and the possibility to pay without cash almost anywhere. At the other end of the scale, Myanmar, China, Egypt, India, and the Philippines are rated the worst countries for digital life. Expats in these countries struggle with a lack of government services online, difficult access to high-speed internet at home, or even restrictions in their use of online services.

 

With Estonia (1st), Finland (2nd), Norway (3rd), Denmark (4th), and the Netherlands (9th), five out of the top 10 countries for digital life are in Europe. While no European country ranks among the bottom 10 countries in the world, Italy (57th) and Germany (53rd) are the worst within the region. Among other factors, expats in both countries are extremely unhappy with the lack of cashless payment options.

  

Digital Life in Europe 

1. Estonia
Being featured in the Expat Insider survey for the first time, Estonia comes in 1st place out of 68 countries in terms of digital life. The country is rated best in the world for both unrestricted access to online services (e.g. social media) and the availability of administrative or government services online. In fact, 96% of expats judge the access to online services favorably (vs. 80% globally), with 86% saying it could not be any better (vs. 58% globally). Another 94% are impressed with the availability of administrative or government services online (vs. 55% globally), with 70% giving it the best possible rating (vs. 23% globally). These excellent results help the country compensate its low rankings in terms of available leisure options (51st) and travel opportunities (65th): all in all, Estonia comes in a good 21st place out of 68 countries for its general quality of life.

2. Finland
Paying without cash seems to be no issue at all in Finland, which comes first in the world for this factor. Nearly all expats in the country (96%) are satisfied with the ease of cashless payments (vs. 78% globally). They are also happy with the ease of getting high-speed internet at home (96% vs. 75% globally), the availability of administrative or government services online (88% vs. 55% globally), and the unrestricted access to online services such as social media (94% vs. 80% globally). Interestingly, it does not seem to be that easy to get a local mobile phone number in Finland (9% negative ratings vs. 7% globally), with the country ranking 44th out of 68 destinations for this factor.

3. Norway
Similarly to Finland, Norway ranks among the top 10 countries for most rating factors regarding digital life, but it drops drastically to 50th place for the ease of getting a local mobile number. In fact, just 84% of expats find this easy (vs. 86% globally), making Norway the worst-ranking among the top 10 countries for this factor. On the other end of the scale, nearly all expats (97%) are happy with the level of unrestricted access to online services in Norway, compared to 80% globally. The same is true for high speed internet access at home (95% positive ratings vs. 75% globally) and paying without cash. The latter is considered easy by 97% of expats, which is 19 percentage points more than the global average (78%).

4. Denmark
An excellent 4th place in terms of digital life helps Denmark to make up for its bottom 10 positions for leisure options (64th out of 68 countries) and personal happiness (66th): it comes in 24th place for quality of life overall. The Nordic country ranks 2nd worldwide for the ease of cashless payments (97% satisfied vs. 78% globally), only beaten by Finland. Additionally, nine in ten expats living in Denmark (90%) rate the availability of administrative or government online services positively (vs. 55% globally), while over half (57%) even claim that it is very good (vs. just 23% globally). Only getting a local mobile phone number does not seem to be all that easy in Denmark (46th out of 68 countries), with 6% stating to be unhappy with this factor (about the same as the global average of 7%).

9. Netherlands
Expats in the Netherlands can expect to be pleased with digital life if they are looking for unrestricted access to online services such as social media (8th out of 68) and a good availability of administrative or government services online (10th). “Everything can be done online,” an expat from Germany comments. In fact, 83% of respondents are happy with the availability of administrative or government services online, compared to 55% globally. The Netherlands receive its worst — though still above-average — ratings for the ease of getting a local mobile phone number (24th out of 68) and paying without cash (20th). While 90% of respondents do agree that it is easy to pay with something other than cash in the Netherlands (vs. 78% globally), this is the second-worst ranking among the top 10 countries for digital life, after Singapore (21st).

11. Sweden
While Sweden narrowly misses out on a spot in the top 10 countries for digital life, its excellent ranking here still makes up the country’s low places in other areas of the Quality of Life Index such as leisure options (66th out of 68) and personal happiness (65th). Sweden gets top marks for being a cashless society (95% positive ratings vs. 78% globally), only beaten by Finland and Denmark worldwide. Expats in Sweden are also happy with the easy access to high-speed internet (15th) and the availability of government or administrative services online (12th): more than four in five expats (83%) rate the former factor positively (vs. 75% globally), and 78% say the same about the availability of government services online (vs. 55% globally). However, getting a local mobile phone number seems to be a weak area of Sweden’s digital life (54th), with just 81% finding this easy compared to a global average of 86%.
15. United Kingdom
Coming in 12th out of 68 countries, the United Kingdom receives its best result within the Digital Life subcategory for the ease of paying without cash. An expat from Romania points out liking “the fact that you can pay everything online and shop with a card”. In fact, close to every expat in the country (95%) find this easy, compared to 78% globally. Administrative/government services are also widely available online in the UK (16th), with 73% rating this factor positively (vs. 55% globally). A French expat comments that “all services are accessible online or via phone, seven days a week”. The UK receives its lowest rankings for access to high-speed internet at home (39th) and the ease of getting a local phone number (42nd).
17. Switzerland
Expats in Switzerland are very happy with the easy access to high-speed internet, with almost nine in ten (88%) rating this factor positively, compared to just 75% globally. What is more, over seven in ten expats (72%) are also happy with the availability of administrative/government services online, which is 17 percentage points above the global average (55%). One Kenyan respondent shares liking “that everything works, and you can count on all services being available”. Coming in 31st worldwide, Switzerland ranks in the mid-field regarding the ease of paying without cash, but the majority of expats still rates this positively (87% vs. 78% globally). The small European country receives its lowest rank when it comes to getting a local phone number, ranking just 48th out of 68 countries.
18. Portugal
Voted the second-best country in the world for quality of life, Digital Life is Portugal’s worst subcategory within this index, though Portugal still ranks a respectable 18th out of 68 countries. Getting a local phone number appears to be a very simple task (95% satisfied vs. 86% globally), with over seven in ten (73%) even saying that it could not be any easier (vs. 58% globally) — Portugal comes in 7th in the world for this. Expats in Portugal also enjoy easy access to high-speed internet at home (87% happy vs. 75% globally) and are satisfied with the unrestricted access to online services: more than nine in ten (93%) rate the latter positively, which is 13 percentage points more than the global average (80%). Portugal’s weakest area of digital life is the ease of making cashless payments where it only ranks 35th out of 68 countries.
20. Austria
Austria appears to stand out in the availability of online administrative/government services, with over seven in ten expats (72%) being satisfied with the availability, which is 17 percentage points above the average (55%). What is more, the country excels in terms of unrestricted access to online services (e.g. social media), as over nine in ten expats (93%) are happy with this factor, compared to 80% globally. Expats in Austria seem to enjoy easy access to high-speed internet at home, with over four in five (83%) satisfied, which is again above the global average (75%). Receiving a local mobile phone number appears to be the biggest problem for expats in Austria, ranking the country 44th out of 68 countries in this regard. Despite the comparatively low ranking, the majority of respondents (92%) still says that it is generally easy (vs. 86% globally).

22. Ireland
While Ireland ranks a low 46th out of 68 countries for quality of life in general, the digital life in the country is among the best-rated subcategories in this index. Expats are most satisfied with the ease of getting a local mobile phone number (92% positive ratings vs. 86% globally) and the availability of administrative/government services online (66% vs. 55% globally), ranking the country 17th and 22nd worldwide, respectively for these two factors. Paying without cash appears to be no problem either, as almost nine in ten (87%) find making cashless payments easy (vs. 78% globally). What is more, nine in ten expats (90%) are happy with their unrestricted access to online services such as social media (vs. 80% globally). Despite these positives, expats in Ireland seem to struggle with a lack of high-speed internet access (45th out of 68 countries). Less than seven in ten (69%) are happy with the ease of getting high-speed internet at home, which is six percentage points below the global average (75%).

23. Spain
Coming in 23rd out of 68 countries for digital life, Spain receives mediocre rankings across the board. The country ranks 25th for both the unrestricted access to online services such as social media (91% satisfied vs. 80% globally) and the availability of administrative/government services online. In fact, just 56% are happy with the latter, compared to 55% globally. However, almost nine in ten expats (89%) agree that it is easy to pay without cash in the country, which is eleven percentage points above the global average (78%), but still results in a mediocre 29th place for this factor. Spain gains its lowest ranks for the ease of getting high-speed internet access at home (30th) and for getting a local mobile phone number (37th).
35. France
With a generally poor performance in terms of digital life, it might be no surprise that one Dutch expat states: “France is very backward when it comes to computer literacy. They could really improve in this area.” The country receives its lowest ratings for the ease of getting a local mobile phone number (56th out of 68 countries), with just 81% saying it is easy, compared to 86% globally. France also performs below average in terms of high-speed internet at home (43rd), as less than three-quarters (73%) agree that it is easy to access (vs. 75% globally). Coming in 30th for both the availability of online administrative/government services and the ease of paying without cash, these are France’s best results regarding digital life. In fact, 86% of expats find paying without cash easy, compared to 78% globally.
53. Germany
Its below-average ranking for digital life (53rd out of 68 countries) has partly contributed to Germany not making it into the top 10 countries for quality of life for the first time since 2014 (26th out of 68 in 2018). Germany even ranks among the bottom 10 countries in the world for two factors surveyed within the Digital Life subcategory: the ease of getting a local mobile phone number (61st) and paying without cash (59th). Just four in five expats (80%) find it simple to get a phone number (vs. 86% globally), and just about half (53%) agree that it is easy to pay without cash (vs. 78% globally). “It is a bit annoying that Germany is almost a complete cash society,” shares an expat from Australia. Germany’s ranks for getting access to high-speed internet at home (51st) and unrestricted access to online services such as social media (40th) are just slightly better. However, despite ranking in the bottom half for the latter, 85% of expats in Germany are still satisfied with this factor (vs. 80% globally).

57. Italy
Ranking in the bottom half for all factors of the Digital Life subcategory, Italy shows consistently poor results. The country comes in 57th in the world for both the access to high-speed internet at home and cashless payment options. Only 61% find it easy to pay without cash (vs. 78% globally), and another 61% are happy with their internet access at home (vs. 75% globally). The availability of administration or government services online (54th) and the ease of getting a local mobile phone number (55th) is rated just slightly better. In fact, just 82% of expats find the latter easy, which is slightly below the global average (86%). The country receives its best result for the unrestricted access to online services such as social media (41st), with 81% of expats satisfied with this factor, which is about the same as the global average of 80%.

 

Top 10 Countries for Digital Life Abroad

1. Estonia

2. Finland

3. Norway

4. Denmark

5. New Zealand


 

About the Digital Life Abroad Report

The Digital Life Abroad Report is an addition to the annually published Expat Insider survey by InterNations. The topical report is based on the Digital Life subcategory, which was added to the Expat Insider survey for the first time in 2018. The subcategory is part of the Quality of Life Index, which covers five other subcategories, including Leisure Options, Health & Well-Being, and Travel & Transportation.

 

To identify the best and worst countries for digital life, survey respondents were asked to rate their satisfaction with the following factors on a scale from one to seven: the unrestricted access to online services such as social media, the availability of government/administrative services online, the ease of getting a local mobile phone number, the ease of paying without cash, and the ease of getting access to high-speed internet at home.

 

For a country to be featured in the Expat Insider 2018 survey and subsequently in the Digital Life Abroad Report, a sample size of at least 75 survey participants per destination was necessary. In 2018, 68 met this requirement, with a total of 18,135 expatriates taking part in the survey, representing 178 nationalities and living in 187 countries or territories.

 

The InterNations app is available for Android and iOS and can be downloaded for free on Google Play and the App Store.

Learn more at   press pages, company website, Facebook, LinkedIn, Twitter, or in  Expat Magazine

Partilhar